Terms and ConditionsUser Terms and Conditions
By registering as a member, you agree to the applicability of our website user terms and conditions.
All contents of this website are owned and operated by Chinatravelsolution.com. All the services we provided on this website shall be in accordance with the bylaws, terms and conditions we stipulated and displayed on the website.
While we will make reasonable efforts to provide website service through operating system of ourselves, you are proposed to agree:
The Security of User's Account and Password
Booker Terms & Conditions
Prices & Programs
And if you have children traveling with you, the prices of children who are under 2 years will be 10% of the adults; and children between 2 and 11 years old (including 2 years old and 11 years old) will be charged 50% of the adults entitled to an extra bed in the parent room; and children at 12 years old or above will pay the full price.
2. And all the prices are issued in the March 2008, which covering the cost in terms of transportation, hotels, attraction sites admission, human resource etc Yet with big event of Olympic Games coming, the cost will possibly rise up unpredictably, and China Travel Solution reserves the right to adjust the selling prices accordingly.
3. Furthermore, all the prices are based on the twin sharing hotel rooms. If you require a triple room, a roll-away bed will be offered in the twin sharing room. If you prefer a single room, the payment of single supplement will be charged accordingly. And the requirement of double room or connecting rooms depends on the availability of the each hotel.
4. During your vacations, the extra nights as pre-arrival or post departure requirement are available and are upon confirmation. Our extra nights Hotel rates also include breakfast at the hotel. China Travel Solution reserves the right to use other hotels for the extra nights, if the requested hotels are not available, yet we will keep you informed for these changes.
5. Please noted that in the part of our tour itineraries, B/ L/ D used by us have the indications as following:
6. China Travel Solution reserves the right to cancel certain departures, in case some big affairs or events or even disasters that take place, which are caused by the change of governmental policy, the international policy or super power beyond human control.
7. On arrival day, China Travel Solution guide will meet our passengers outside the Airport Customs. After claiming baggage and going through the Customs, we recommend our passengers to look for China Travel Solution Welcome Sign held by guide with passengers' names in English. In case that you could not find the sign or our guide at the airport, please contact us with the telephone numbers offered by us. Yet, within 24 hours of your expected arrival, if our guide could not find you at the airport, and does not receive of your informing, and could not find you at the hotel we booked for you, we regard you to have cancelled the tour automatically, and will charge you the cancellation fee in accordance to our cancellation policy.
1. Clarify the Terms & Conditions and Polices
2. Fill in the Booking Form and Make Reservation
Regarding the person who makes the bookings and with whom to contact in all subsequent correspondence, including changes, amendments and cancellations, must be at or over 18 years old and possess the legal capability and authority to book and travel on holidays with us. And he or she is responsible for ensuring the accuracy of the personal details or any other information supplied in respect of himself or herself and any other persons traveling on the booking, and for passing on any information or changes regarding the booking made in relation hereto, to all persons traveling on such booking, including but not limited to information on schedule changes or copies of booking confirmation. Furthermore, China Travel Solution is not responsible for any refusal of entry of China and any loss caused due to the incorrect personal information offered by our customers (such as passport number, full name etc..).
Also, it is a condition of our customer's booking with us that he or she and all other members of his or her party, including infants and children, are adequately insured on holidays. Any person who is under 18 years old must be accompanied by an adult on his or her travel.
3. Discuss with Travel Advisor for Further Questions
4. Design Your Own Travel Plans
5. Confirm and Initiate Your Travel Plans
Also, it is highly recommended that your tour reservation with Yangtze River Cruise be made 40 days prior to the actual tour departure date while other tours are better made 30 days prior to the actual tour departure date.
6. Confirm & Maintain Your Reservations
If any details on the confirmation letter are not correct or complete, tell us immediately. If there is an obvious error on the confirmation letter, we reserve the right to correct it as soon as we become aware of it.
7. Make the Full payment Online or Offline
For the methods of payment, you could either pay us online through the e-mail we send you or go to My Account or pay us offline referring to the details offered in the sections of Deposit & Payment.
8. Issue & Receive Invoice
9. Emergent Reservations
Deposit & Payment
Payment& Payment Methods
For terms of Offline-pay, Wire Transfer is available, and bank charge will be paid by payee(s) and it may take more than 14 days to get your payment. You could find the information needed if you choose Wire Transfer:
If you pay in USD, payments for the China Travel Service Head Office Co., Ltd should go to the following bank:
If you pay in EURO, payments for the China Travel Service Head Office Co., Ltd should go to the following bank:
If you pay in RMB,payments for the China Travel Service Head Office Co., Ltd should go to the following bank:
Also, you could pay us either by cash or credit card as well. For cash, either we come to your address in Beijing or you come to our offices upon special request. We do not accept personal checks. For credit cards, Visa/ Master/ American Express credit card payment authorization with you signature: subject to 4% service charge, which should be paid by payee(s) and it may take more than 5-7 days for your payment reaching us.
And no matter which way you choose to pay us, the notice by e-mail about the payment details are very important, which will help us to check the payment due and secure your reservation for your benefit and interest. If we do not receive the full payment as we expected or we have reasons to believe that your payment is delayed and fraudulent, we reserve the right to cancel your reservation and the cancellation letter will be sent to you by e-mail properly. We are not responsible for any loss or inconvenience to you if you fail to access and view the cancellation letter. You can always check your reservation status at your account on China Travel Solution.
Cancel & Change Policy
To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements, we make a cancellation charge on the scale shown below. The person who made the booking is responsible for paying this charge. The charge depends on when we receive your cancellation notice or letter or how you would like us to deal with your payment providing that we have received your full payment for the tours.
|Period of written notice of cancellation in which your full payment received by China Travel Solution
||Cancellation charge per person|
|More than 30 days||10% of the full payment(as non-refundable deposit)|
||30% of the full payment|
|14-1days||50% of the full payment|
Less than 24 hours no show or after arrival
|100% of the full payment|
To be noted that there will be no cancellation fee even if written cancellation notice is received within 30 days after we have received your full payment on condition that we keep and transfer the full payment to cover the cost of your future booking with us for China tours within 12 months. If your future booking in our updated costs would cause a reduction against your full payment, we will not make any refunds. If the future book exceeds the original cost, we reserve the right to update the new price and charge the extra payment.
Normally, we will refund any payment made to us with the reduction of any cancellation fee, credit card or bank service charge, currency exchange fee that is applicable within 7 days of our receipt of your written cancellation request. Please kindly understand that your co-operation for punctual payment or cancellation notice will not only protect your reservation and tickets, but also help us to serve efficiently and smoothly.
However, after the trip of your holidays or tours or traveling have commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours. Also, the payment for the Yangtze River Cruise can not be refunded if the cancellation notice is received less than 35 days prior to the date of the cruise while other parts of payment following the above cancellation policy.
We aim to provide your tours as booked, yet we reserve the right to cancel your reservation if we have reasons to believe that your payment condition, health conditions may affect the tour arrangements. We will remind you automatically and continuously about the payment status for the reserved tours by e-mails. We are not responsible for any inconvenience or loss caused by such kind of cancellation.
And we reserve the right to change or cancel our arrangement due to any event or accidence that beyond our control. Events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, technical problems with transport including changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.
On the other side, we understand that you might change your travel or holiday plan even after your booking with us, we won't charge any fee if you inform us your changes 30 days prior to your tour departure. Yet to guarantee your bookings (especially those of tours exceeding 5 days) and protect your budget, we do not encourage you to change much within 30 days before the tour departure. Considering the cost of processing your change and the risk that we may bear such as non-refundable air tickets or train tickets, hotels strict change policy etc, we make a change scale shown below.
|Period of written notice of change prior to the tour departure received by China Travel Solution
||Items not encouraged to be changed|
|Less than 30 days||Destinations, Duration of the Destinations|
|Less than 15 days
||Transportation and Guide Service, Special Events or Attractions Sites|
|Less than 24 hours, after arrival||No change accepted, if the change does happen, the risen cost will be charged to the customers.|
|For individual hotel reservation, booking could only be confirmed upon the receiving of the payment to CTS account number. There will be no refund for any change & cancellation prior to 48 hours before check-in.|
Complaints and Claims
In the event of a complaint or claim for compensation, you need inform us by email, regular mail, or facsimile in writing at latest within 7 days after the end of your tour or holiday or traveling. Relevant receipts and substantiating evidence must be attached to the letter of claim. China Travel Solution will not be liable for any claims made later than 7 days after the completion of your tour.
Besides, we are involved in booking air and/or cruise transportation for you, not for the airline and/or cruise companies. However, we promise that we are responsible for the willful or negligent of our partner travel agents for the land services. China Travel Solution will take all benefits and all losses of any fluctuations, lower or higher in airfares, cruise fares, currency devaluation, park fee increases, taxes, or fuel surcharges after we have received the full payment. And we reserve the right to correct promotional or pricing errors or to increase the tour price in the event of cost increases due to changes in airfares, cruise fares, currency devaluation, park fee increases, taxes, or fuel surcharges before we receive your reservation deposit. In other words, the risen cost of the whole tour price need be paid even the deposit already received.
China Travel Solution shall not be liable for any loss, injury, or damage to person, property in connection with climatic conditions, sea fire, breakdown of machinery or equipment, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond China Travel Solution's control. Neither China Travel Solution nor any of its affiliates or subsidiaries shall be or become liable for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.
China Travel Solution shall not be responsible for any wrongful or negligent acts, omissions, or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by China Travel Solution. China Travel Solution is not responsible for a client's failure to comply with customs regulations. China Travel Solution is not responsible for the theft or lost of any customer's valuables or items of personal property due to the negligence of the customer.
China Travel Solution reserves the right to take photographic or film records of any of its trips, and to use any such photographic or film records for promotional and/or commercial purposes.
China Travel Solution reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. Many of China Travel Solution tour packages include activities, which require care attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our advisors or representatives but all activities are undertaken at your own risk. China Travel Solution's employees and agents cannot be responsible for any action or event that occurs after employees and agents have exercised their duty and taken the necessary care. However, we will try our best to provide an exceptional experience to every person who travel with us.
China Travel Solution reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice. Please be sure to check carefully your international and domestic air tickets you purchased so that you are fully aware of the policies of different airline companies. Also, you are suggested to visit the FAQs of our website before the tour starts.
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